Reference

Syarat dan Ketentuan Penggunaan jarumtoto

These terms govern your account, your transactions via DANA, OVO, and GoPay, and how we handle your access to the lobby. Read them before you open an account — they set out what we expect from you and what you can expect from us.

Berlaku untuk semua akunDANA · OVO · GoPayAkses sesuai hukum setempatKetentuan diperbarui berkala
jarumtoto Syarat dan Ketentuan Penggunaan jarumtoto
HOW WE PROTECT YOU

Keamanan Akun dan Pengelolaan Data Anda

Your account security and data handling are governed directly by these terms. Here is how we manage each area in practice — not in abstract policy language, but in the steps that actually affect your account.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable law after closure. You may request a summary of stored data via Account Settings.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby layout. You can manage cookie settings from your browser at any time without losing account access.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you suspect unauthorised access, contact live chat immediately — we can freeze the account within minutes.

Data Change Requests

To update personal details such as your registered phone number or e-wallet address linked to DANA, OVO, or GoPay, submit a request through Account Settings or contact support with your account ID.

CONTACT FOR TERMS

Cara Menghubungi Kami soal Ketentuan Ini

If you have a question about these terms, want to request a change to your account data, or need to report a concern, our support team is available around the clock. Reach us through any of the channels below — we respond in the same session where possible.

Live Chat Open the chat widget from any page in your account. Our team handles terms queries, account access issues, and wallet verification questions directly in chat.
Email Support Send your question to our support address from your registered email. Include your account ID so we can locate your record and respond accurately.
Account Help Centre Log in and navigate to Account Settings for self-service options including data requests, communication preferences, and terms acknowledgement history.

Pertanyaan Umum tentang Syarat dan Ketentuan

These are the questions we hear most often about how these terms work in practice. If your question is not here, live chat is the fastest way to get a direct answer.

Yes. Every transaction processed through DANA, OVO, or GoPay on your account is subject to these terms. The payment method does not change your rights or obligations under them.

We can update the terms when required, but we will notify you through your registered account before any material change takes effect. You have the option to close your account before the new terms apply.

Log in, go to Account Settings, and submit a data request. Alternatively, contact our support team via live chat or email with your account ID and we will process your request.

We retain your data for the period required by applicable law after account closure, then delete it. You can ask support for the specific retention period that applies to your account.

Where Indonesian law sets a standard that differs from these terms, local law takes precedence. Access to our services is available only where permitted under local law and in eligible regions.

Reach our support team via live chat around the clock, or email us from your registered address. Players in Jakarta and Bandar Lampung can use the same channels — there is no separate regional contact.